Frequently Asked Questions
Everything you need to know about Scents of Glow — our flameless home fragrance, shipping, returns, and how to get the most from your products. Have a question we have not covered? Contact us and we will be happy to help.
Orders & shipping
Where do you ship?
We currently ship within the United States.
How long until my order ships?
Every product is hand-poured to order, so please allow 3 to 5 business days for your order to ship. Shipping costs are calculated at checkout.
Can I change or cancel my order?
Reach out as soon as possible. If your order has not shipped yet, we will do our best to update it.
Returns
What is your return policy?
You can return items within 30 days of delivery. Contact us to start a return or exchange and we will walk you through it.
What if my order arrives damaged?
We are sorry if that happens — contact us right away with a photo and we will make it right.
Our products & safety
Are all your products really flameless?
Yes. Everything we make is flameless — reed diffusers, car diffusers, wax melts, wax sachets, room sprays, and gift sets. No flame, no wax to burn, no smoke.
Are they safe around kids and pets?
Because there is no flame, heat, or smoke, our products remove the main hazards of candles. As with any fragrance product, keep them up and out of reach, use them in a ventilated space, and keep scent light in rooms where children or pets sleep.
Are your products non-toxic?
All of our products are phthalate-free, contain no harsh chemicals, and are compliant with California Prop 65.
Where are your products made?
Every product is hand-poured in California.
Using your products
How long does a reed diffuser last?
A reed diffuser scents a room for around 90 days.
How do reed diffusers work?
The reeds soak up the fragrance oil and release it slowly into the air — no flame, plug, or heat required. Flip the reeds every week or so to refresh the scent.
How do I make the scent stronger or softer?
Use more reeds for a stronger scent and fewer reeds for a softer one. In small rooms, 3 to 4 reeds is usually plenty.
How long do car diffusers and wax melts last?
It varies by product and how you use them. Car diffusers and fresheners typically last several weeks per refill, and wax melts give hours of scent per melt.
Gifts & wholesale
Do you offer gift sets?
Yes — our themed gift boxes arrive ready to give and come in 3-, 4-, or 6-piece options across several scent families.
Do you sell wholesale to shops?
Yes. If you are a boutique or gift shop, see our Wholesale FAQ or apply for a wholesale account.